Complaint Form

County of Lambton Housing Services will investigate and attempt to resolve all genuine complaints and issues within our means. We will make every reasonable effort to assist in resolving matters that arise within our communities. However, it is the responsibility of our tenants to act in accordance with their Tenancy Agreement and to attempt to resolve minor disputes before filing a formal complaint.

 

When Resolving Complaints, Housing Services will:

• Investigate all serious complaints
• Make every reasonable effort to help resolve issues
• Consider evicting tenants who, despite all efforts to resolve the problem, continue to disrupt the reasonable enjoyment of the complex
• Deal immediately with tenants who behave violently towards other tenants or staff

 

When Resolving Complaints, Housing Services will not:

• Get involved in minor disputes or complaints based on rumors
• Act on a complaint if it is discriminatory
• Get involved, if we have no authority to deal with the complaint
• Consider evicting tenants if there is limited documented evidence or no witnesses

Personal information contained in this form or in any attachments is collected by County of Lambton Housing Services Department in accordance with the Freedom of Information and Protection of Privacy Act or the Municipal Freedom of Information and Protection of Privacy Act and will be used only as set out in this form.