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County of Lambton Housing Services will investigate and attempt to resolve all genuine complaints and issues within our means. We will make every reasonable effort to assist in resolving matters that arise within our communities. However, it is the responsibility of individuals to act in accordance with their Tenancy/Occupancy Agreement and to attempt to resolve minor disputes before filing a formal complaint.

When Resolving Complaints, Housing Services will:
  • Investigate all serious complaints
  • Make every reasonable effort to help resolve issues
  • Consider evicting residents who, despite all efforts to resolve the problem, continue to disrupt the reasonable enjoyment of the complex
  • Deal immediately with individuals who behave violently towards other residents or staff
When Resolving Complaints, Housing Services will not:
  • Get involved in minor disputes or complaints based on rumors
  • Act on a complaint if it is discriminatory
  • Get involved if we have no authority to deal with the complaint
  • Consider evicting residents if there is limited documented evidence or no witnesses
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Your Information

Name(Required)
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Your Address(Required)
Are you willing to povide evidence in this matter at a hearing or mediation meeting?

Details of Complaint

Date Time Were the Police called? Incident Number Actions
       
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Nature of Incident

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Was Anything Damaged?(Required)
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    Was Anyone Hurt?(Required)
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    Declaration

    Personal information contained in this form or in any attachments is collected by County of Lambton Housing Services Department in accordance with the Freedom of Information and Protection of Privacy Act or the Municipal Freedom of Information and Protection of Privacy Act and will be used only as set out in this form.
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    If you have questions or require further assistance with the application, please contact 519-344-2062 ext. 2200

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